Privacy Policy Last updated: 24/02/2024
We are deeply committed to protecting your Personal Data and maintaining your privacy.
This Privacy Policy has been crafted to enlighten you on how we manage, collect, store, and utilize the information you provide in association with the website (the “Website”).
Our commitment includes the following principles:
• Ensuring transparency regarding the collection and processing of your Personal Data:
We place great importance on keeping you well-informed, empowering you to make knowledgeable decisions about the usage of your Personal Data on our Website or when engaging in trading with any third-party trading platform. To this end, we implement a variety of strategies and techniques to provide you with relevant insights on how your Personal Data is processed, ensuring this information is delivered with accuracy and in a timely manner.
Furthermore, if it becomes necessary for us to furnish you with specific information, we will do so at the appropriate time and place.
We are also more than willing to address any questions you might have and to provide any clarifications you need, subject to legal constraints. To this end, you can contact us by sending an email to the following address: support@
• To process your Personal Data solely for the purposes detailed in this Policy:
The reasons for which we might process your Personal Data include, among others, making the Website available to you andprovide you with access to third-party trading platforms (the “Services”), to elevate your experience on the Website, to enhance the Services (including the Website), to safeguard Our rights and interests, to conduct business and administrative activities that support the provision of the Services to the Website users, and/or to comply with any legal and/or regulatory obligations.
Additionally, We will process Personal Data about you to understand your individual needs and preferences.
• To allocate substantial resources to uphold your rights concerning Personal Data about you:
We dedicate significant resources to enable you to exercise your rights as a data subject. Hence, you may contact Us anytime to review Personal Data about you, request amendments, erasure, cessation of its use for specific purposes or altogether, or transfer it to yourself or a third party. We will comply with your requests in accordance with the law.
•To protect Personal Data about you:
While We cannot guarantee absolute protection of the Personal Data about you, We assure you that We employ and will continue to employ a comprehensive range of measures aimed at securing the Personal Data about you.
Our Comprehensive Privacy Policy
1. What Does It Cover?
This Policy outlines the type of Personal Data the Company collects about natural persons, and how it collects, uses, shares with third parties, secures, processes it, etc.
In this Policy, “Personal Data” means any information related to an identified or identifiable natural person. An identifiable natural person is one who can be recognized, directly or in conjunction with additional information that We possess or have access to.
In this Policy, the “processing” of Personal Data involves any operation or series of operations carried out on Personal Data, including its collection, recording, organization, structuring,storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction of Personal Data.
Our Services are crafted for a broad audience and are not intended for individuals under 18 years old. We do not knowingly collect or solicit data from anyone under the age of 18, nor do we knowingly permit such individuals to engage with our Services. Should we become aware that we've collected data about a minor, we will promptly take appropriate measures to erase such information.
2. When Do We Gather Personal Data About You?
Personal Data is gathered about you whenever you engage with the Services, utilize the service channels, and access the Website. In certain cases, you actively provide us with Personal Data, while in other scenarios, we collect this data by analyzing your interactions with Our Services and/or service channels or through data received from our third-party partners.
3. Your Choice to Provide Personal Data to Bit App and Its Consequences
You are under no obligation to furnish us with Personal Data. However, opting not to provide such data may hinder our ability to deliver the Services, restrict your access to the Website, and/or result in the improper functioning of the Services and the Website.
4. What Types of Personal Data Do We Collect? Personal Data Collected During Each Visit to the Website:
This data includes online activity logs, traffic details (such as IP address, access time and date, visited web and mobile pages, language preference, software crash reports, and browser type), and information regarding the device used. Some of this data may not personally identify you and, as such, may not constitute Personal Data.
Personal Data We Receive from You: any Personal Data you voluntarily provide when engaging with a third-party trading platform through us.
Personal Data You specifically provide for submission to third-parties platforms in order to trade : This includes your full name, telephone number, and email address.
5. The Purposes of The Processing Of Personal Data And Their Legal Basis
Bit App processes your Personal Data for one or more of the purposes detailed in this section, adhering to the relevant legal basis.
Bit App will not process your Personal Data unless there is a legal foundation for such processing. The legal bases under which Bit App may handle your Personal Data include:
- Your consent to process your Personal Data for one or more specific purposes. This includes instances where you willingly provide your information via the Website for submission to a third-party trading platform.
- Processing is essential for the legitimate interests pursued by Bit App or a third party. For example, enhancing Our Services or exercising or defending legal claims.
- Processing is essential for complying with a legal obligation that Bit App is subject to.
If you wish to understand more about how processing your Personal Data aligns with the legitimate interests of Bit App or an external entity, feel free to contact us via email at any time.
Below, we provide a summary of the reasons we may process your Personal Data and the legal grounds supporting these actions:
Purpose | Legal Basis | |
1 |
Facilitating your requests for third-party submissions to explore digital trading opportunities We may gather your Personal Data to forward it to third parties if you expressly ask us to do so. |
Your consent allows us to process your Personal Data for specific intentions you have agreed upon. |
2 |
Addressing your inquiries, requests, or complaints To effectively handle your questions regarding the Services, we need to process your Personal Data. |
Processing is essential for fulfilling the legitimate interests pursued by Bit App or a third party. |
3 |
To adhere to any legal responsibilities or judicial or administrative directives We handle your Personal Data to fulfill our legal responsibilities. |
Processing is essential to comply with a legal requirement that the Company must meet. |
4 |
To enhance Our Services We may utilize your Personal Data to refine Our Services. This processing may involve, among other things, any crash logs or malfunction reports associated with the Services. |
Processing is essential for the legitimate interests pursued by the Company or by a third party. |
5 |
To deter fraud and misuse of Our Services |
Processing is essential for the legitimate interests pursued by the Company or by a third party. |
6 |
To execute and uphold various activities supporting the provision of Our Services These operations encompass back-office tasks, business growth activities, strategic decision-making, and supervisory mechanisms, among others. |
Processing is essential for the legitimate interests pursued by the Company or a third party. |
7 |
To conduct comprehensive analysis, including statistical evaluations We employ a range of analytical techniques (including statistical evaluations) to make informed decisions on various matters. |
Processing is essential for the legitimate interests pursued by the Company or a third party. |
8 |
To safeguard our and third parties' interests, rights, and assets, including the initiation, exercise, or defense of legal claims We might process your Personal Data to protect our interests, rights, and assets, or those of third parties, in compliance with any applicable laws, regulations, or agreements, including any of our terms, conditions, and policies. |
Processing is essential for the legitimate interests pursued by the Company or a third party. |
6. Transfer Of Personal Data To Third Parties
At Bit App, we may disclose your Personal Data to third parties who assist us with various services such as storage solutions, hosting, IP address data, user experience analysis, and other technical, analytical, or diagnostic services.
Additionally, should you request it, we can transmit specific Personal Data to external trading platforms. In these scenarios, we'll provide the Personal Data you submit to us to these third parties, who will handle it according to their privacy policies. We may collaborate with multiple third-party trading platforms in this capacity.
Bit App might also share your Personal Data with affiliated entities and business partners. These partners supply us with resources that help us enhance and elevate the services and products we offer to our users.
Furthermore, we might share your Personal Data with government, local, official, and regulatory bodies if necessary, particularly to protect our interests or those of third parties, including the initiation, execution, or defense of legal claims.
We may also disclose your Personal Data to potential buyers, investors, or lenders related to Bit App or any affiliated company, especially during transactions such as asset sales, mergers, reorganizations, consolidations, or bankruptcies involving Bit App or any company within its group.
7. Cookies and Third Party Services
Bit App might employ third-party services, like analytics providers or advertising companies, which could use cookies or similar technologies. These providers operate under their own policies.
A cookie, which is a small text file, may be installed on your device when you visit or access our Website. Cookies enable us to gather insights about you and your online behavior to
enhance your experience by remembering your preferences and settings, allowing us to tailor products and services that might pique your interest. Additionally, cookies can help us gather statistics and perform analyses.Some cookies we utilize are session cookies, temporarily stored on your device and lasting only until you close your web browser. Others are persistent cookies, remaining on your device after you finish browsing and aiding the Website in recognizing you as a returning visitor.
Types of cookies:
The cookies we employ are categorized by their functionality as follows:
Type of Cookie | Purpose | Additional Information |
Strictly Necessary Cookies |
These cookies are essential for enabling navigation of the Website and using requested features. They provide you with content, products, and services you have asked for. They are crucial for helping your device download or stream information, facilitating navigation, feature usage, and revisiting previously viewed pages. |
These cookies gather personal data about you, such as username and last login date, identifying you as logged into the Website. These cookies vanish once you close your web browser (session cookies). |
Functionality Cookies | These cookies come into play when you revisit the Website, allowing Us to recall your preferences and selections. | These cookies persist even after your web browser is closed, lasting until their specified expiry. |
Performance Cookies | Designed to deliver aggregated data regarding the Website's performance, these cookies assist in testing and enhancing the user experience. Additionally, they enable Us to perform analytical tasks on the Website. |
These cookies gather anonymized information that does not pertain to any identifiable individual. Their validity spans various durations; some are removed upon browser closure, while others remain valid indefinitely. |
Managing and Removing Cookies
You can adjust your browser settings to block and eliminate some or all cookies. Refer to the links below for instructions tailored to some popular web browsers:
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Be aware, though, that by doing so, certain features and functions of the Website might not operate as expected.
NOTICE REGARDING ONLINE TRACKING
CURRENTLY, THIS SERVICE DOES NOT ACCOMMODATE DO-NOT-TRACK SIGNALS.
8. Retention Of Your Personal Data
The Company will retain your Personal Data as long as necessary to accomplish the purposes of data processing as specified in this Policy, or for a longer duration if required by applicable laws, regulations, policies, and directives.
We will share your data with third-party trading platforms for a period of 12 months, and with your consent, this may be extended for an additional 12 months.
To ensure that your Personal Data is not kept longer than needed, we regularly review the data we hold to determine if any information can be deleted.
9. Transfer of Personal Data to Other Countries or International Organizations
Your Personal Data might be transferred to another country (i.e., regions outside of your residence) or international organizations. In these cases, the Company will implement suitable safeguards to ensure your Personal Data is protected and to provide enforceable rights and effective legal remedies for data subjects.
If you are a resident of the EEA (European Economic Area), please be assured that these protections and safeguards will be in place if any of the following conditions are satisfied:
- The data transfer is directed to a third country or an international entity that the EU Commission has deemed to offer an adequate level of protection for the Personal Data being transferred, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and Council, dated 27 April 2016 (the "GDPR").
- The transfer is carried out under a legally binding and enforceable agreement between public authorities or bodies, as per Article 46(2)(a) of the GDPR; or
- The transfer complies with the standard data protection clauses approved by the EU Commission under Article 46(2)(c) of the GDPR. You can review these clauses on the EU Commission's website at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.
If you wish to receive information about the safeguards Bit App employs to protect your Personal Data when transferred to a third country or an international organization, please send an email to the following address: support@
10. Safeguarding Your Personal Data
Bit App takes appropriate technical and organizational steps to ensure a suitable level of security for Personal Data, considering the risks posed by processing, especially from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data that is transmitted, stored, or otherwise processed.
While we strive for error-free protection of your Personal Data, we cannot assure or guarantee absolute privacy. Bit App is not liable for any indirect, incidental, consequential, or punitive damages related to the use or disclosure of your Personal Data, including but not limited to disclosure due to transmission errors, unauthorized third-party access, or other factors beyond our reasonable control.
Due to legal or other obligations beyond our control, we might be required to transfer your Personal Data to third parties.such as governmental entities. In these cases, our ability to manage the protection level of your Personal Data by these third parties is restricted.
Transferring Personal Data over the internet cannot be entirely secure. As such, Bit App cannot guarantee the safety of your Personal Data during its transfer via the internet to us.
11. Links To Websites of Third Parties
The Website may feature links to third-party websites and/or applications. Bit App does not govern these websites and applications, nor the collection and/or handling of your Personal Data by them. We hold no responsibility for these sites and applications, nor their privacy and data protection policies and activities. This Policy does not extend to actions taken through such websites and/or applications.
When you access these third-party websites and/or applications, we advise you to thoroughly review their privacy policies before utilizing these sites and/or applications and before sharing any of your Personal Data.
13. Your Rights Regarding Your Personal Data
In general, you have the right to request confirmation from us regarding whether your Personal Data is being collected by us, to review such data, to correct the data if necessary, and to request the deletion of Personal Data no longer needed by us. You may also limit your consent to specific processing of your Personal Information.
If you are an EEA resident, please read the section below:
You are entitled to specific rights concerning your Personal Data. To exercise these rights, you may send a request to the following email address:
Right of access
You have the right to obtain confirmation from Bit App as to whether or not your Personal Data is being processed and, if so, access to the Personal Data along with the following information.information: (1) the objectives of the data processing; (2) the types of Personal Data involved; (3) the recipients or categories of recipients to whom the Personal Data has been or will be shared, especially those in third countries outside the European Economic Area (EEA) or international organizations; (4) if feasible, the anticipated duration for storing the Personal Data, or if not feasible, the criteria used to determine that duration; (5) the right to request the Company to correct or delete Personal Data, limit the processing of your Personal Data, or to object to such processing; (6) the right to file a complaint with a supervisory authority; (7) if the Personal Data wasn't collected from you, any available information regarding its source; (8) the presence of profiling; and (9) if Personal Data is transferred to a third country outside the EEA or to an international organization, the appropriate safeguards concerning the transfer.
Bit App will provide a copy of the Personal Data under processing and may impose a reasonable fee for any additional copies you request. If your request is made electronically, and unless you specify otherwise, the information will be provided in a commonly used electronic format.
The right to obtain a copy of the Personal Data should not negatively impact the rights and freedoms of others. Therefore, if fulfilling your request compromises the rights and freedoms of others, Bit App may choose not to comply with your request or do so in a restricted manner.
Right to rectification
You are entitled to request from Bit App the correction of any inaccurate Personal Data concerning you. Considering the objectives of the processing, you have the right to have incomplete Personal Data about you completed, including by providing an additional statement.
Right to erasure
The following grounds apply: (a) the Personal Data is no longer necessary for the purposes for which it was collected or otherwise processed; (b) you withdraw your consent on which the processing is based and there is no other legal basis for the processing; (c) you object at any time, on grounds related to your specific situation, to the processing of your Personal Data that is based on the legitimate interests pursued by us or by a third party, and there are no overriding legitimate grounds for the processing; (d) you object to the processing of your Personal Data for direct marketing purposes; (e) thePersonal Data has been processed unlawfully; or (f) the Personal Data concerning you must be deleted to adhere to a legal requirement in European Union or Member State law that the Company is obligated to follow.
This right is not applicable when processing is essential (a) for fulfilling a legal obligation requiring processing under European Union or Member State law applicable to the Company; or (b) for establishing, exercising, or defending legal claims.
Right to Restrict Processing
You have the right to request that the Company restricts the processing of your Personal Data under certain conditions: (a) if you dispute the accuracy of your Personal Data, allowing time for the Company to verify its accuracy; (b) if the processing is unlawful and you prefer to restrict its use rather than erase it; (c) if the Company no longer needs your Personal Data for processing purposes, but you require it for establishing, exercising, or defending legal claims; (d) if processing your Personal Data is necessary for the Company's or a third party's legitimate interests, unless we can demonstrate compelling legitimate reasons that override your interests, rights, and freedoms, or for legal claims; or (e) if your Personal Data is processed for direct marketing purposes, including profiling related to such marketing.
If the processing of your Personal Data is restricted at your request, such Personal Data will, except for storage, only be processed with your consent, for legal claims, to protect the rights of another person, or for significant public interest reasons of the European Union or a Member State.
Right to Data Portability
You have the right to receive your Personal Data, which you have provided to the Company, in a structured, commonly used, and machine-readable format. You also have the right to transmit that data to another entity if the processing is based on your consent or a contract you are part of, and the processing is automated.
When you exercise your data portability rights, you can request that your Personal Data be transferred directly from the Company to another organization, if it is technically feasible. This right does not affect the rights of you or the Company concerning data deletion. Additionally, using this right should not adversely impact the rights and freedoms of others.
Right to Withdraw Consent
You have the freedom to withdraw your consent for us to process your Personal Data at any time. This action will not affect the legality of any data processing carried out before your consent was withdrawn.
Right to Object
You can object to the processing of your Personal Data at any time, especially if it pertains to your unique situation and when the processing is justified by the legitimate interests of the Company or a third party. This includes any profiling based on these interests. If you object, we will cease processing your Personal Data unless we can prove compelling legitimate reasons for the processing that outweigh your interests, rights, and freedoms, or for the establishment, exercise, or defense of legal claims.
Additionally, you have the right to object to the processing of your Personal Data for direct marketing purposes at any time, including any associated profiling.
Right to lodge a complaint with a supervisory authority
You have the right to file a complaint with a supervisory authority established by a Member State to protect the fundamental rights and freedoms of individuals regarding the processing of Personal Data within the European Union.
Your rights concerning your Personal Data as detailed in this section 13 may be restricted by European Union or Member State law applicable to the Company.
We will provide the requested information in accordance with your rights outlined in this section 13 without undue delay and, in any event, within one month of receiving the request. This period may be extended by an additional two months if necessary, considering the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.
The information requested according to your rights outlined in this section 13 will be provided free of charge, unless otherwise specified in this section 13. Where requests are manifestlyIf requests are deemed unfounded or excessively repetitive, we reserve the right to either (a) impose a reasonable fee, reflecting the administrative costs involved in providing the requested information or communication; or (b) decline the request.
To ensure we can fulfill your requests in line with the rights outlined in section 13, we may ask you to supply additional details to verify your identity, especially if there are reasonable doubts about the identity of the individual making the request.
12. Amendments to This Policy
The terms of this Policy may be updated periodically. Whenever changes are made, we will notify you by posting the revised Policy on the Website. For significant amendments, we will make every effort to notify you through suitable communication channels and by displaying a notice on the Website. Unless otherwise indicated, all changes will become effective upon publication of the updated Policy on our Website.